Id-cxm

Process. People. Tech

Measure Alignment


Customer Experience Optimization (CXO)

Transform an aspirational customer-cntric vision into revenue generating business objectives through the deep alignment of people, process, technology, and data.

Refine Your Strategy




Acquire, Retain, Grow

The acceleration of change creates limitless opportunities.

Accelerate Acquisition

Drive effective digital business transformation with streamlined acquisition of prospects.

Maximize Retention

A customer-led strategy fused with high-impactful processes provides a seamless execution for maximum retention.

Grow Your Business

Dodge organizational friction with a new operating picture that is aligned around the drivers of revenue.

Why ID-CXM

DIGITAL ALIGNMENT

Customer Demands

Architect alignment to rapidly adapt to customer and market demands.

Functional Alignment

Individual departments must integrate one-off solutions to align with enterprise objectives.

Change Is Difficult

Technology deployment will no longer affect the desired change to improve customer acquisition and retention.

MINIMIZE FRICTION

Holistic View

Broad alignment around what digital really means for operational efficiency.

Clear Definition

Fusing digital strategy with business to align organizational objectives for maximum clarity.

Transformation

Disruptive economic forces of digital requires a new model to deliver data-driven customer experiences.

Revenue Drivers


Swift, 2-3 week engagements accelerate outcomes.

1.Evaluate:

Meet with leadership to capture an honest Current-State condition of each driver category.

2.Align:

Collectively review feedback, reveal gaps in the overall model, and deliberate for insights.

3.Define:

Individually meet with leadership to define a realistic Ideal-State for each driver category.

4.Refine:

Refine individual categories and the overall model, then deliberate for shared commitment.

5.Plan:

Distill the executables in each driver category. Activate the Playbook.

“More than 50% of digital transformation efforts stall.”
-Forrester

Drive revenue by maturing operational alignment. We use a core set of drivers to bridge functional and technical divides across business divisions/units. Drivers are ordered in stacking dependency to support the next.

Learn more about IDEALX Drivers

“17% of directors say their boards are sponsoring digital initiatives yet only 16% fully understand how industry dynamics affecting their companies are changing.”
-McKinsey

Contact Us

Connect with our team to explore how we can work together.


Affiliates

Revenue based services that optimize customer experiences.